If you know in advance when you need to use us, and get tired of having to make the same booking each term, you can now make contact bookings - reserving your child’s space all the way through the year!

Of course, if your schedule is a little more unpredictable, ad hoc bookings are still around!  


How will it work?

• Parents will be able to book the same days and sessions each week for the entire school year. Parents will be invoiced for the number of sessions they’ve booked for each month, payable in advance.
• Any changes to contracted bookings must be made with at least 4 weeks' notice
• Parents can also continue to book additional ad-hoc sessions as and when needed.

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    We have listened to your feedback, and are moving to a new booking system! It is called Kids Club HQ and has come highly recommended by other Out of School Clubs and Nurseries!

• This system will be hopefully much easier for you to use, to see the sessions you have booked and have clearly itemised invoices for your records or as evidence for universal credit etc.
• As this is a completely separate system, any credit from your old account will have to be manually transferred. Once you have logged into your account and registered all your details, please email us at bookings@playtarium.com and your credit will be transferred as a matter of priority (during working hours).
• All current outstanding balances will be transferred to the new system over the next few weeks and will still be payable. We ask that parents and carers arrange for the payment of outstanding invoices at their earliest convenience.
• When you make your first booking the system will automatically charge you for your family’s Annual Membership Fee. If you have already paid this since September 2020, please send us an email to bookings@playtarium.com and we can remove or refund this charge. 
• Please note it currently doesn’t allow you to make your own cancellations (we have requested this feature be added asap), so until then if you need to amend or cancel a session, please email bookings@playtarium.com with your request. Our 7-day cancellation policy is still applicable, so please bear in mind that if your email is sent after the cancellation cut off, the session will still be payable and no credit will be issued.
• Card payments are back! Please note there will be a booking fee applicable each time you make a booking using the credit/debit card payment option. 
• You will have access to your iPal account until January 2022 - please download all your invoices for your records before this as you will not be able to access it after this date.

Hello everyone,

We hope that you have all been safe and well and that the children have enjoyed their return to school this week!

In the light of the government's recent announcement that the furlough scheme is being extended, as well as the continued difficulties in reopening the club at present (which we explained in our last email) - we’ve had to make the difficult decision to remain closed for the rest of this school year. We’re now looking to September 2021 (subject to Government and school requirements) for a fresh start.

We know that many of you will be disappointed by our decision as we are conscious of how much parents rely on our childcare services; however, we have had to make this decision to safeguard the future of PLAYtarium, and the jobs of our staff. This virus has affected all of us in ways we couldn’t have imagined, but with the rapid distribution of the vaccine and the government’s road map for the lifting of restrictions, we’re very hopeful that things will be much better in a few months’ time. 

If you require an update regarding your current account, please log into your iPal account or contact us for further help. All of our staff are furloughed, but the emails will be checked periodically. 

We will email you again during the summer holidays with updates about our reopening. We plan to open booking requests for September at St Jo’s & Sacred Heart clubs at the end of July, but we will let you know as soon as reasonably possible if this date needs to change.
 
Our holiday club will also be closed during the Easter, Whitsun and Summer holidays.

We’re looking forward to being able to open our doors again so much, and wish you all the best in the meantime.
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Stay safe & well.

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Here is a brief reminder about how to cancel and 'swap' sessions.

To cancel a session:

1 - Log into your account.
2 - Click the tab 'Summary'.
3 - To the right of sessions you have booked will be the option 'Cancel' or 'Cancel and Refund'

If you have missed the 48 hour cancellation cut off the session will still be payable even if you decide to cancel. This is applicable to all bookings - including childcare voucher and tax free childcare bookings.

If you cancel before the 48 hour cancellation cut off, you will receive credit to use towards future bookings.

If you wish to change a session you have already booked, for example from a 6pm session to a 5.30pm session, you can to cancel the session you have booked and then re-book the session you need. However it is advisable to always contact us first so we can help you with this as you may lose your space if that session is fully booked. 

To 'swap' a session you have to another day, you will need to follow the cancellation process. If you have missed the 48 hour cut off them no credit will be due, so you would have to book an pay for the new session with your usual payment method.

Previously on our online system, once you had cancelled a session you would not be able to book back in. This has been updated so you can now do this! 

If you need any help or are having difficulties cancelling your session, get in touch by email and send us a screen shot of where you are experiencing issues on your account. This will help us to resolve any technical issues and help you cancel your session!