Childcare VouchersWhat is changing? We will still be accepting all childcare vouchers to pay for your session. What is changing is how they are used. Up until now we’ve allowed parents to make bookings before we actually received the childcare vouchers. From now on, childcare vouchers will now only be used to credit your account, with which you can then use to make a booking. How long does it take for my Childcare Vouchers to be added onto my PLAYtarium account? It can take up to 10 working days from when you send a payment from your voucher company for it to process and clear into our bank. We recommend planning ahead of bookings by crediting your account monthly to ensure you have enough credit to cover your booking. If you do not have enough to cover your booking, you can pay for the remainder at the checkout with your debit or credit card. Alternatively you can make a partial booking while waiting for more vouchers to process, however you run the risk of sessions becoming fully booked during this time. What if I pay too much and have credit that I don’t need? When you stop using PLAYtarium, or if you have a drastic reduction in the amount of bookings you need, you are able to contact your childcare voucher provider and obtain their refund details. We can then send the amount to be refunded from your account back to the childcare voucher provider, who will then follow their companies procedures in refunding you - please note this varies from each childcare voucher provider and some may not issue refunds. Please check with them directly for full details. Why is this change happening? To reduce occurrences of unpaid fees and the admin time spent following these up. Student FinanceWhat is changing? We will still be accepting the majority of Student Finance users, however you will need to meet with our office staff to arrange for this to be considered. Please remember that although you may receive funds to cover up to 85% of your childcare costs, you are liable for the entire fees incurred by your bookings, even if Student Finance decides to pay out less than you applied for. Additional funding options offered by your University or College are usually available, so we will be able to discuss these at your meeting. Why is this change happening? To reduce occurrences of unpaid fees and the admin time spent following these up. Combo Discount CreditWhat is changing? We will no longer be offering a combo discount credit. Why is this change happening? As our system cannot automatically apply this, it is a manual process which takes admin time. Unfortunately it is no longer viable to offer this. All of these changes are being made to reduce the amount of unpaid bookings and fees, as this has a damaging impact on PLAYtarium as we are a Non-Profit organisation and solely rely on parent fees to be able to continue to open and offer our childcare services.
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