 Here is a brief reminder about how to cancel and 'swap' sessions.
To cancel a session: 1 - Log into your account. 2 - Click the tab 'Summary'. 3 - To the right of sessions you have booked will be the option 'Cancel' or 'Cancel and Refund' If you have missed the 48 hour cancellation cut off the session will still be payable even if you decide to cancel. This is applicable to all bookings - including childcare voucher and tax free childcare bookings. If you cancel before the 48 hour cancellation cut off, you will receive credit to use towards future bookings. If you wish to change a session you have already booked, for example from a 6pm session to a 5.30pm session, you can to cancel the session you have booked and then re-book the session you need. However it is advisable to always contact us first so we can help you with this as you may lose your space if that session is fully booked. To 'swap' a session you have to another day, you will need to follow the cancellation process. If you have missed the 48 hour cut off them no credit will be due, so you would have to book an pay for the new session with your usual payment method. Previously on our online system, once you had cancelled a session you would not be able to book back in. This has been updated so you can now do this! If you need any help or are having difficulties cancelling your session, get in touch by email and send us a screen shot of where you are experiencing issues on your account. This will help us to resolve any technical issues and help you cancel your session!
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Sacred Heart Primary School and St Joseph's Catholic Primary School are each hosting Coffee Mornings to fundraise for Macmillan Cancer Support. PLAYtarium has donated a voucher to both schools for £60 plus 1 Annual Membership - a prize worth £80!! This voucher can be used at our out of school clubs, and PLAYtarium Holiday Club! Pop into the school's Family Room for a tasty cake and to buy your raffle tickets to be in for a chance to win! If you can't make it to the coffee morning, don't worry! You can still buy raffle tickets! To buy: Sacred Heart Primary School - Give the family workers at the school a call on 01582 730781. Raffle closes 10am on Friday 28th so please call before then. St Joseph's Catholic Primary School - speak to PLAYtarium staff on site or call our Administrator on 07508846582. Raffle closes 10am on Friday 28th so please get in touch before then. Please get in touch with any queries :) Happy coffee drinking to you all! And all the best to everyone entering the raffle! Thank you for supporting this cause :) There is one voucher per school available. T&Cs apply. Childcare VouchersWhat is changing? We will still be accepting all childcare vouchers to pay for your session. What is changing is how they are used. Up until now we’ve allowed parents to make bookings before we actually received the childcare vouchers. From now on, childcare vouchers will now only be used to credit your account, with which you can then use to make a booking. How long does it take for my Childcare Vouchers to be added onto my PLAYtarium account? It can take up to 10 working days from when you send a payment from your voucher company for it to process and clear into our bank. We recommend planning ahead of bookings by crediting your account monthly to ensure you have enough credit to cover your booking. If you do not have enough to cover your booking, you can pay for the remainder at the checkout with your debit or credit card. Alternatively you can make a partial booking while waiting for more vouchers to process, however you run the risk of sessions becoming fully booked during this time. What if I pay too much and have credit that I don’t need? When you stop using PLAYtarium, or if you have a drastic reduction in the amount of bookings you need, you are able to contact your childcare voucher provider and obtain their refund details. We can then send the amount to be refunded from your account back to the childcare voucher provider, who will then follow their companies procedures in refunding you - please note this varies from each childcare voucher provider and some may not issue refunds. Please check with them directly for full details. Why is this change happening? To reduce occurrences of unpaid fees and the admin time spent following these up. Student FinanceWhat is changing? We will still be accepting the majority of Student Finance users, however you will need to meet with our office staff to arrange for this to be considered. Please remember that although you may receive funds to cover up to 85% of your childcare costs, you are liable for the entire fees incurred by your bookings, even if Student Finance decides to pay out less than you applied for. Additional funding options offered by your University or College are usually available, so we will be able to discuss these at your meeting. Why is this change happening? To reduce occurrences of unpaid fees and the admin time spent following these up. Combo Discount CreditWhat is changing? We will no longer be offering a combo discount credit. Why is this change happening? As our system cannot automatically apply this, it is a manual process which takes admin time. Unfortunately it is no longer viable to offer this. All of these changes are being made to reduce the amount of unpaid bookings and fees, as this has a damaging impact on PLAYtarium as we are a Non-Profit organisation and solely rely on parent fees to be able to continue to open and offer our childcare services.
There has been a new update to our Childcare online Booking system (CoB) - in order to make a booking you will need to create at least 3 emergency contacts, and then assign 2 of them to each registered child in the order you would like them to be contacted. To do this please follow these steps: Step 1 On your home page, scroll down to 'Emergency Contacts' and click 'Add'.  Step 2 Input the contacts details - including a telephone number not used for another contact - and click 'Update'.  Step 3 Next, on your homepage, scroll down to 'Child / children details' and click 'Edit' next to their name. PLEASE NOTE you will need to update these details for each child individually.  Step 4 In your child's details, scroll down to the 'Emergency Contact(s)' section. Click the drop down box next to the Third Contact and select the new contact. Then select the relationship. Once you have selected these scroll to the bottom of the page and click 'Update'.  Once you have updated all the children on your account you will be able to make a booking.
Please get in touch with any questions. We have listed all the dates that bookings will be made available through the year! Save them to your calendar so you never miss a booking opening again! Each booking release will happen at noon on the dates written below:  Happy Friday! We have an exciting announcement! We have just been told by our online booking system providers that a new update will be rolled out today! This means the booking system will be down today from around noon for 2 hours or so. This update will make it easier to see your account activity with a clear, up to date statement. As with any update there is going to be a teething period while we work through problems and iron out any kinks, so we ask for your patience during the next few weeks. If you have any immediate concerns drop us an email or call our administrator from Monday - Thursdays on 07508 846582. We hope you like the new system! We say goodbye to our old website....  and hello to the new!! Supriiisssseeee! While you've all been enjoying your summer holidays and eating your weight in icecream (we hope!), we have been working away on our new website!! We hope that you will find our new website easier to use, faster loading, with clear and easy to find information! Please use the search bar to help find information quickly, and browse our FAQs section where we have tried to cover most questions we've encountered!
I would be great to get your feedback in the CONTACT section! See a change that needs making? A niggly spelling mistake? Or a link that doesn't work?? Please tell us! We will really appreciate it :) ENJOY :D
COMPETITION TIME!
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