PLAYtarium
  • Home
  • Our Clubs
  • Playwork Principles
  • Parents Corner
    • Sessions & Booking >
      • Payment Information
    • Student Info
    • Ofsted
  • Help with Childcare Costs
  • Blog
  • Work for Us
  • Staff Login

Blog

New Booking System

22/10/2021

0 Comments

 
Picture
    We have listened to your feedback, and are moving to a new booking system! It is called Kids Club HQ and has come highly recommended by other Out of School Clubs and Nurseries!

  • This system will be hopefully much easier for you to use, to see the sessions you have booked and have clearly itemised invoices for your records or as evidence for universal credit etc.
  • As this is a completely separate system, any credit from your old account will have to be manually transferred. Once you have logged into your account and registered all your details, please email us at [email protected] and your credit will be transferred as a matter of priority (during working hours).
  • All current outstanding balances will be transferred to the new system over the next few weeks and will still be payable. We ask that parents and carers arrange for the payment of outstanding invoices at their earliest convenience.
  • When you make your first booking the system will automatically charge you for your family’s Annual Membership Fee. If you have already paid this since September 2020, please send us an email to [email protected] and we can remove or refund this charge. 
  • Please note it currently doesn’t allow you to make your own cancellations (we have requested this feature be added asap), so until then if you need to amend or cancel a session, please email [email protected] with your request. Our 7-day cancellation policy is still applicable, so please bear in mind that if your email is sent after the cancellation cut off, the session will still be payable and no credit will be issued.
  • Card payments are back! Please note there will be a booking fee applicable each time you make a booking using the credit/debit card payment option. 
  • You will have access to your iPal account until January 2022 - please download all your invoices for your records before this as you will not be able to access it after this date.
The Ongoing Covid Situation
As before, we’re hopeful that we won’t need to operate with the same restrictions as September 2020 (such as bubbles), although not everything will be totally back to normal - we still have an enhanced cleaning schedule and we’ll continue updating our Covid policies with safe operation guidance from the Department for Education.

We’ll continue to closely monitor the situation. However please bear in mind that if any restrictions on how we operate are reintroduced by the School, Local Authority or Government, this could result in changes or cancellations to your booking. We will endeavour to inform you as soon as possible regarding any changes if they arise.
 
Logging in
If you were registered to our previous booking system (Feb 2020-Oct 2021) your email address has been registered with the new system, but you will need to input the rest of your details again. When you first go to log in, you will need to click 'Forgot your Password' to set a password and access your account.

Login here:
https://playtarium.kidsclubhq.co.uk/rdr?u=home
​

Helpful guide here to making your first booking:
https://playtarium.kidsclubhq.co.uk/rdr?u=ad-hoc-guide
​

If you have any questions or need any help with the booking process, please feel free to get in touch!
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Archives

    March 2025
    November 2023
    August 2022
    October 2021
    March 2021
    December 2020
    June 2020
    February 2020
    July 2019
    October 2018
    September 2018
    August 2018
    February 2018
    December 2017
    May 2017
    August 2016
    July 2016
    May 2016
    June 2015
    January 2015
    October 2014
    August 2014
    July 2014
    April 2014
    March 2014
    February 2014
    June 2013
    April 2012
    March 2012
    February 2010
    October 2009
    September 2009

    Categories

    All

    RSS Feed

Proudly powered by Weebly
  • Home
  • Our Clubs
  • Playwork Principles
  • Parents Corner
    • Sessions & Booking >
      • Payment Information
    • Student Info
    • Ofsted
  • Help with Childcare Costs
  • Blog
  • Work for Us
  • Staff Login