New Booking System

    We have listened to your feedback, and are moving to a new booking system! It is called Kids Club HQ and has come highly recommended by other Out of School Clubs and Nurseries!

• This system will be hopefully much easier for you to use, to see the sessions you have booked and have clearly itemised invoices for your records or as evidence for universal credit etc.
• As this is a completely separate system, any credit from your old account will have to be manually transferred. Once you have logged into your account and registered all your details, please email us at [email protected] and your credit will be transferred as a matter of priority (during working hours).
• All current outstanding balances will be transferred to the new system over the next few weeks and will still be payable. We ask that parents and carers arrange for the payment of outstanding invoices at their earliest convenience.
• When you make your first booking the system will automatically charge you for your family’s Annual Membership Fee. If you have already paid this since September 2020, please send us an email to [email protected] and we can remove or refund this charge. 
• Please note it currently doesn’t allow you to make your own cancellations (we have requested this feature be added asap), so until then if you need to amend or cancel a session, please email [email protected] with your request. Our 7-day cancellation policy is still applicable, so please bear in mind that if your email is sent after the cancellation cut off, the session will still be payable and no credit will be issued.
• Card payments are back! Please note there will be a booking fee applicable each time you make a booking using the credit/debit card payment option. 
• You will have access to your iPal account until January 2022 - please download all your invoices for your records before this as you will not be able to access it after this date.

The Ongoing Covid Situation
As before, we’re hopeful that we won’t need to operate with the same restrictions as September 2020 (such as bubbles), although not everything will be totally back to normal - we still have an enhanced cleaning schedule and we’ll continue updating our Covid policies with safe operation guidance from the Department for Education.

We’ll continue to closely monitor the situation. However please bear in mind that if any restrictions on how we operate are reintroduced by the School, Local Authority or Government, this could result in changes or cancellations to your booking. We will endeavour to inform you as soon as possible regarding any changes if they arise.
 

Logging in
If you were registered to our previous booking system (Feb 2020-Oct 2021) your email address has been registered with the new system, but you will need to input the rest of your details again. When you first go to log in, you will need to click 'Forgot your Password' to set a password and access your account.

Login here:
https://playtarium.kidsclubhq.co.uk/rdr?u=home
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Helpful guide here to making your first booking:
https://playtarium.kidsclubhq.co.uk/rdr?u=ad-hoc-guide
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If you have any questions or need any help with the booking process, please feel free to get in touch!